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Archive for May, 2009

Thoughts on the new AdWords Interface

Friday, May 29th, 2009

Okay, I admit it, for the first two weeks of the test period, I conscientiously ignored the new Google AdWords interface. Then, I tried it for 30 minutes and wrote a stinging review using the Google’s feedback tool. Then I decided that I really ought to give it a fair shake, since it seems unlikely that Google will go back to the old interface, so I’d better become more familiar with it. After a few days of using it full time, here are my initial thoughts:

1. I like that you can change keyword bids right there on the keyword screen.
2. You can still select multiple keywords and edit them as a group, which is great (and something I feared had been removed).
3. I understand the new navigation system (on the top left of the screen), but where have the ‘Next’ and ‘Previous’ buttons gone for moving through adgroups in sequence?
4. Why doesn’t match type appear on the keywords tab anymore? You have to select a word and then hit Edit to be able to see the match type. Am I missing something?
5. Is is just me, or have they removed the ability to combine negative with other match types? (I’m used to using negative exact match together.)

So, my next step is to take some of the new interface training.

And yes, you Geoffrey Moore fans would be right in suspecting that I’m not an early adopter…

The Danger of Benchmarking

Friday, May 15th, 2009

I’ve been thinking about the new benchmarking feature in Google Analytics, and while I’ve signed up to see this data, I must admit that I’m a little concerned.No, this isn’t another conspiracy theory about how Google is mis-using all the data they collect – it’s far simpler (and perhaps more serious than that).  My concern is that by reviewing benchmark numbers,  many marketers will settle for mediocrity.  If you look at the ‘average’ numbers published by Marketing Sherpa and others, you’ll see that about 5% is considered a typical conversion rate for B2B lead generation.  However, I’ve found that much higher numbers are possible (certainly into the teens and even as high as 40%) by the use of effective conversion best-practices, split testing, etc.

My feeling is that just because your site is doing as equally badly as everyone else’s, that doesn’t mean that you should just live with it…

Reducing Landing Page Bounce Rate

Friday, May 8th, 2009

For a moment, I’d like for you to reflect on your experience of driving along the freeway.  Have you ever seen a new billboard, but before you could understand what it was, you were past it?

Your web site home page, and other landing pages, aren’t so different.  The visitor’s mouse hovers over the ‘back button’, just waiting for a reason to click.  So, your goal is to provide a reason for the visitor to stick around and delve deeper into your site.

One of the problems with many homepages is the sheer amount of everything.  Ideally, viewing your entire homepage wouldn’t require any scrolling.  In addition, in a split second it should be pretty clear what you offer, and to whom you offer it (remember the billboard drive-by).  There should also be a few very specific places to click next.  Any extraneous information is likely to be a distraction.


To-do list:

  • Identify any information that really doesn’t need to be there (your goal is to reduce the overall page length to eliminate scrolling).
  • Reduce the overall number of possible links, and make sure that the main items visitors are looking for are more visually prominent than other navigation options.
  • Replace any detailed text with a ‘positioning statement’ that describes your main value in less than 25 words.  Use effective graphic design to make this positioning statement stand out.
 
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